Vulkan Vegas Casino - The player struggles to withdraw.

I found Vulkan Vegas Casino on YouTube, started playing at it even though it had a reputation for not paying or taking too long to pay. I made a deposit and won in several SLOTS and asked to withdraw, that's when the sadness begins. Already checked syc, and no way pay me. They just roll around saying they need more time. I hope they pay as soon as possible, then I'll be happy to come here to praise them and withdraw the complaint. ID 34199034

Hello ZENILDO,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello all,

We'd like to comment on this. The profile is fully verified, the withdrawal request was approved 22.07.2022 07:53:12 (UTC)

Since it's a bank transfer - it may take 5-7 bank days for money to get cleared.

Kind regards

Hi NICK, my account is verified, with real money and no bonus, vulkan asks for withdrawals to a verified account within 2 working days! Not in line with the 5 to 7 day period they informed in the message. As I said I liked the games and I want to continue to bet on vunkan Vegas but that they do everything right. Thanks

Dear Vulkan Vegas,

Could you please advise why was the payment canceled one you confirmed the approval of it? Was it the one still pending you talked about?

Good afternoon my dear Nick, the payment was made, they deposited 800 R$ in my account, not the 900 R$!, I don't know why I paid less, but it was paid.

Dear ZENILDO,

It might be caused by the banking fees. Do you want to consider this complaint as resolved?

Yes you can Nick, thank you very much for your help. Thank you 🙂

Thank you ZENILDO for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick