The player struggles to withdraw as the casino has different excuses. The complaint was resolved as the player received his money.
Vulkan Vegas Casino - The player struggles to withdraw.
Amount: €6,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear
I have a problem with the payout of my winnings, I lost a total of almost €20,000.00 at Vulkan Vegas, now that I have won something, I will be satisfied all over the world with various reasons for waiting one of the support employees is said to have entered incorrect data (one employee is said to have given the wrong iban and the other meant the address), and other support employees tell me that the verification is not complete, and I have screenshots of the conversations with all employees where I am assured that the money eg. Arrives tomorrow and where they confirm to me that the verification has been successfully completed.
Dear Casino Guru, can you help me to get my money, I have the feeling that they hope that I will gamble it away again, which will not be the case.
lg
Automatic translation:
Public
Public
2 years ago
Hello Elmedin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?
Did you ever verify your casino account?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Hello thanks for the answer, I applied for the payment on 06/02/2022. should be paid out in 5 working days on the 5th day the payment would be rejected because I allegedly gave the wrong iban which is not correct at all. Then I started new requests again with the same iban, I can hardly specify a different iban than mine.
I am verified successful, have confirmation from support ( screenshot )
Money is all won with guard money without any bonuses.
I contact support daily and now I'm begging for them to pay me my money.
I also contacted them by email and also received an answer that everything is fine if everything is fine why don't I have my money yet?
Please help me
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