The player's withdrawal was rejected for unknown reasons. The complaint was rejected as the player stopped responding.
Vulkan Vegas Casino - The player's withdrawal was rejected.
Amount: €6,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have tried to withdraw by all the indicated means and they all indicate that it was rejected, I cannot contact any staff to help me solve my request.
Automatic translation:
Public
Public
3 years ago
Hello Juan,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Also please allow me to ask you a few more question before we would try to contact the casino.
Did you use any bonus to accumulate your current winnings? Are these your first withdrawal requests in the casino? Is your account fully verified?
Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.
Looking forward to your answer
Regards,
Nick
Public
Public
3 years ago
Dear Juan,
Your withdrawal requests were declined due to documents request. You may find several e-mails with the info.
As per the moment being, we are still missing the photo of your bank card used and a selfie.
Kind regards,
Alexander
