The player's withdrawal is delayed due ongoing verification. The complaint was closed as the player stopped responding.
Vulkan Vegas Casino - The player's withdrawal is delayed.
Amount: 900 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I requested the withdrawal and it was not processed.
I sent all the documents as requested, including the image of my checking account statement to which I requested the withdrawal, the amount, but so far they have not resolved the problem.
I don't know what else to do and I count on your help to help me solve this situation.
Automatic translation:
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2 years ago
Hello ManoelTavares8,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Good evening!
Only today I received the notification that my account was verified, but it didn't depend on me, because what they asked me and I had already sent.
My winnings were real money.
Yesterday I contacted the casino again and was told by the attendant that I should continue to wait for my account to be verified.
Today the amount is no longer in my Vulkan Vegas account and has not even arrived in my bank account.
Automatic translation:
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2 years ago
Hello,
According to our records, the money arrived onto player's bank account at 26.07.2022 12:28:32 (UTC)
Kind regards
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2 years ago
Translation
The amount that arrived in my bank account was different from what I requested. The amount of R$ 787.94 arrived in my account and the amount that was deducted from my account was R$ 900 reais. What happened? I do not agree with this discount.
Edited
Automatic translation:
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2 years ago
Dear Vulkan Vegas Casino,
Can you please explain the difference in the amount requested and amount received by the player?
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2 years ago
Translation
I requested R$ 900 reais, this amount came out of my Vulkan Vegas account and only 787.94 entered my bank account as I had previously informed. I request verification, arrangements and my money back.
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2 years ago
Translation
I don't know this information since I received the payment via PIX.
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Automatic translation:
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2 years ago
Can you please try to contact your payment provider and ask them what might have caused the issue?
