The player's withdrawal is delayed due ongoing verification. The complaint was resolved as the player finished the verification and withdraw her balance.
Vulkan Vegas Casino - The player's withdrawal is delayed.
Amount: €350
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi, I can't get the desired value.
I have everything approved kyc etc and nothing entering.
Player ID 33696820
Automatic translation:
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2 years ago
Dear Renata1998_02,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Vulkan Vegas Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
2 years ago
Translation
Hello
Survey status is "incomplete"
I have all documents in KYC
Automatic translation:
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Public
2 years ago
Translation
The intended withdrawal amount is incomplete.
Documents in KYC are all entered
How long will it take like this? I want my withdrawal money and I can't.
Automatic translation:
Public
Public
2 years ago
Hello,
According to our records, the player does not have any active/pending withdrawals.
All the requests have been completed successfully.
Kind regards
Public
Public
2 years ago
Dear Renata1998_02,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
