Vulkan Vegas Casino - The player's withdrawal is delayed.

I come through this email to talk about my frustration with this casino. A tremendous lack of respect for their players, tremendous false advertising. I don't understand Vulkan's score so high here on this guru site, after all there are so many complaints the same way, it's always about the payment on the site that doesn't happen.

Well, I got an email. In this email it said that I had won 50 free girus, I entered and confirmed my email, everything was great... I already knew that the site was reliable. Anyway... I played... I was so happy that I reached the deposit amount, but before that, you have to make a deposit to withdraw the amount. I made a deposit of R$40, got some more bonuses and went to try my luck again... wow, I was in luck, I went from 40 reais to R$938. I was playing and out of nowhere a few reais disappeared from my account, I went to R$864, but I wasn't sad about it. After all I was still profit. As a poor man's joy lasts a short time. I was left with 500 something in my account, I decided to transfer R$500. The money disappeared from the website account and until today it has not fallen into my account.

I made the withdrawal on 06/21, today is 06/29. The attendants do absolutely nothing. They said that it had already been transferred to my account, which is part of them they were already all right, but nothing arrived on my account, a transfer does not take that long, they give 5 working days, but more than 5 days have passed .

I just want my money that I've earned.

Player ID: 32864561

I just wanted you to resolve this.

Hello liamendonca16

Congrats on your win!

We'd like to confirm that all the withdrawals were confirmed by the casino and are now being processed by the payment provider.

Your patience is appreciated.

Kind regards

I'll wait for the payment to fall into my account, if nothing I'll come back here again.

How long will I have to wait for this money to fall into my account? 8 days has passed, how much longer will I have to wait. How long does it take to make a transfer? In other casinos it is in a matter of minutes. give me an answer. I want my money.

Dear liamendonca16,

The casino confirmed the payment 5 days ago so be sure to wait at least until the end of this week to receive your balance. Also please keep us updated and let us know if it would.

Regards,

Nick

I am waiting...

Dear liamendonca16,

Could you please advise if there's been any update regarding your case?

My money didn't go into my account, it went back to the game account.

Unfortunately I won't get my money, until I did what they love to do with their players, I spent the amount. I just feel frustration right now. And I would not recommend this casino to anyone. 😪

Dear liamendonca16,

I'm sorry to hear that you have lost the money. I will be now closing the complaint as the initial issue is no longer valid. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Best regards,

Nick