HomeComplaintsVulkan Vegas Casino - The player's withdrawal is delayed.

Vulkan Vegas Casino - The player's withdrawal is delayed.

Amount: €80

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 20 Jun 2022 | Case closed : 29 Jun 2022
Case closed Our verdict

Other

REJECTED

Case summary

2 years ago

The player's withdrawal is delayed for unknown reason. The complaint was rejected due duplicity.

Public
Public
2 years ago
Translation


Hello everyone again I have to wait longer for my prize

With the last complaint I reported to you, winnings were even paid out at the weekend, now I have to wait five days because of 80 euros so far, please help me, thanks and greetings Ziya





Automatic translation:
Public
Public
2 years ago

Hello Ziyacan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you processed a withdrawal? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Public
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2 years ago

Hello all

Pardon, but we do not see any pending withdrawals.


Once again, just in case, the bank transfers may take 5-7 working days for money to get cleared.

Dear player, please specify the disputed transaction.


Kind regards


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2 years ago

Dear Ziyacan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Public
Public
2 years ago

The complaint was rejected due duplicity.

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