Vulkan Vegas Casino - The player's withdrawal is delayed.

Good night ,

I currently have two withdrawals requested from the casino since the 30th of December!

When I try to talk to the support team, the answer is practically always the same (you have to wait, we are having problems with external providers, etc.)

But to my surprise the casino deliberately changed the withdrawal request date from the 30th to the 5th of January (I have a print) when they confronted support with this they simply replied that they couldn't help.

I have a verified account and have already made withdrawals at the casino.

Thanks

Hello rsesinando2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed.

Looking forward to your answer.

Regards,

Nick

Hello Nick, my account was verified on 08/03/2022 (I had already made withdrawals, these are not the first ones)

Prize was won with real money.

I have spoken literally every day with the support of the casino that simply when faced with the situation responds in an automated way so to speak, I have also sent an email to the complaints part of the casino itself without any response...

Today I spoke again with support, who did not solve anything, they simply repeat the same thing, discarding the blame for the payment provider for 14 days that I hope !!!

Update:

For the Guru team to understand well, currently € 800 is owed by the casino for a total of 3 withdrawals (attention) all withdrawals have already been approved by the casino (so practically 2 weeks since the money was withdrawn from my casino balance) !

It's late after once again trying to solve the problem with the casino support which always gave me the same answer ( the external provider is behind schedule and the casino disclaims any kind of responsibility ! )

Once again the many complaints here at casino guru are confirmed after everything is approved by the casino , and supposedly waiting for payment from the external provider today to my surprise when all my funds were back in my account balance casino .....

This time I asked for a withdrawal of €900...

Hello rsesinando2

Please kindly confirm you've received the winnings in full.

Kind regards

Hello , winnings received 5 min after withdrawal requested at the casino .

Thank you rsesinando2 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick