The player's withdrawal is delayed for 2 weeks. The complaint was resolved as the player received his money.
Vulkan Vegas Casino - The player's withdrawal is delayed.
Amount: €1,000
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been waiting for my money since October 24th, 2022, vulkan says they can't do anything about it, it's up to the payment provider, about 5 days of processing, but nothing's going on. the customer service is also only very bad with a -2 all in all a 2 and no star for the casino it is warned of Vulkan on other platforms they don't pay out for a very long time so bad casino and not rated like guru!!!!!! !The casino is responsible for paying out winnings and not the player!!!!!!!!
Automatic translation:
Public
Public
2 years ago
Hello torri,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
my player account has been verified for more than 6 months. I last chatted with the casino about the payout 1 day ago (live chat) Profit was without bonus money and has also been processed as a payout by Vulkan Vegas
Automatic translation:
Public
Public
2 years ago
Hello torri
Can you kindly let us know if the money was received.
Thank you in advance!
Kind regards
