HomeComplaintsVulkan Vegas Casino - The player's withdrawal is delayed.

Vulkan Vegas Casino - The player's withdrawal is delayed.

Amount: €1,000

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 06 Nov 2022 | Resolved : 12 Nov 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for 2 weeks. The complaint was resolved as the player received his money.

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1 year ago
Translation

I've been waiting for my money since October 24th, 2022, vulkan says they can't do anything about it, it's up to the payment provider, about 5 days of processing, but nothing's going on. the customer service is also only very bad with a -2 all in all a 2 and no star for the casino it is warned of Vulkan on other platforms they don't pay out for a very long time so bad casino and not rated like guru!!!!!! !The casino is responsible for paying out winnings and not the player!!!!!!!!

Automatic translation:
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1 year ago

Hello torri,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

my player account has been verified for more than 6 months. I last chatted with the casino about the payout 1 day ago (live chat) Profit was without bonus money and has also been processed as a payout by Vulkan Vegas

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1 year ago

Hello torri

Can you kindly let us know if the money was received.


Thank you in advance!


Kind regards

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1 year ago
Translation

Yes the money is received after 14 days processing case solved


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1 year ago

Thank you torri for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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