HomeComplaintsVulkan Vegas Casino - The player's withdrawal has been delayed.

Vulkan Vegas Casino - The player's withdrawal has been delayed.

Amount: €3,030

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 15 Sep 2021 | Case closed : 04 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player's withdrawal has been delayed even though he is verified. The complaint was rejected as the player stopped responding.

Public
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3 years ago
Translation

I am fully verified and have been able to make some withdrawals in the past, quickly and easily. Usually within 24 hours.


This time, however, my payment stays with the status "processing" for an unusually long time and nothing happens.


The support put me off repeatedly only with the generic answer that they passed it on to their financial service provider and that there is nothing more they can do for me.

Automatic translation:
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3 years ago

Hello Robin,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would try to contact the casino.

When was your account verified for the first time? Did the casino request any new verification documents from you this time? Did you play with any deposit or no deposit bonus this time? Also if you have any proof or conversation with the casino relevant to this case, please forward it to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

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3 years ago

Hello Robin


If you are referring to withdrawal transaction b9524bbc-bee2-46c3-b1d0-286af47a2e96 amounting 3,030.00 EUR, in this case we have it as successful. It was finished on 15.09.2021 14:08:20 (UTC). Sometimes bank transfers can take up to 7-10 working days. In your case it's only 3 working days.


Please kindly confirm you've received the winnings.


Thank you in advance!


Kind regards

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3 years ago

Dear Robin,

We haven't hear from you in a while. Could you please confirm that the payment has arrived? Please note that if we won't get any respond within the next 7 days, your complaint will be rejected.

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3 years ago

The complaint will be now rejected for the above mentioned reason.

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