The player's withdrawal has been delayed even though he is verified. The complaint was rejected as the player stopped responding.
Vulkan Vegas Casino - The player's withdrawal has been delayed.
Amount: €3,030
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I am fully verified and have been able to make some withdrawals in the past, quickly and easily. Usually within 24 hours.
This time, however, my payment stays with the status "processing" for an unusually long time and nothing happens.
The support put me off repeatedly only with the generic answer that they passed it on to their financial service provider and that there is nothing more they can do for me.
Automatic translation:
Public
Public
3 years ago
Hello Robin,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would try to contact the casino.
When was your account verified for the first time? Did the casino request any new verification documents from you this time? Did you play with any deposit or no deposit bonus this time? Also if you have any proof or conversation with the casino relevant to this case, please forward it to nikolas.b@casino.guru.
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Casino.guru
Public
Public
3 years ago
Hello Robin
If you are referring to withdrawal transaction b9524bbc-bee2-46c3-b1d0-286af47a2e96 amounting 3,030.00 EUR, in this case we have it as successful. It was finished on 15.09.2021 14:08:20 (UTC). Sometimes bank transfers can take up to 7-10 working days. In your case it's only 3 working days.
Please kindly confirm you've received the winnings.
Thank you in advance!
Kind regards
