The player's verification is stuck as despite being already verified the system shows that he isn't. The complaint was rejected as the casino has proven that the player has multiple accounts.
Vulkan Vegas Casino - The player's verification is stuck.
Amount: 600 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Goodnight! I made the account at vulkan vegas and got a certain amount to withdraw. well, when submitting my documents for KYC verification, after a few days I received an email after contacting them via chat, informing them that my account was verified. I went there, trying to request the withdrawal of my credits, but it was still with "incomplete" status. I decided to contact the attendants again, so the attendant informed me that my account was not yet verified, but I replied that I had an error, as I had already received the account verification confirmation email. I sent the photo of the email to her, she went to look in the system and verified that my account was verified, and that my withdrawal request would be confirmed in a few hours or days, ok. Another day has passed and no change in the status of the withdrawal request. I contacted the attendant again, she again informed me that my account was not verified yet. but again I informed that it had been 2 days since I had received the verification email. she said that my account status was not yet verified and that she was going to forward my case to the responsible sector and that I would wait for the case to be resolved. In the evening I contacted the chat again, and to my surprise, the attendant informed me that my account was not yet verified and that the email I received was 1 error. I wanted to know if I will be able to have the account verified someday and if I will be able to carry out my withdrawal.
Automatic translation:
Public
Public
2 years ago
Hello fegas95,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you receive the e-mail confirming your verification? How long did it take to verify your account? When was the last time you spoke to the casino and what was their response?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello all,
The player is blocked due to violating the following T&Cs:
"5.5. You may only open a single account (Main) on the Website. Any other account you open on the Website will be considered as a "Duplicate Account". All Duplicate Accounts may be immediately closed"
The player has at least two accounts, at both of the accounts the no-deposit bonus is used.
1) igor.he****no@aluno.uepb.edu.br
2) fma**oiasi@gmail.com
Hope this clarifies.
Kind regards
Public
Public
2 years ago
Translation
When accepting my deposits, thanks right?! Quickão was accepted, but when it came time to withdraw the amount I got, even 2 days after verifying the account, because they sent me an email proving this, then it comes with 2 accounts chat. I've been trying to solve this for more than 5 days, waiting for this withdrawal and talking to the attendant day and night and now I have this 2 account chat.
Automatic translation:
Public
Public
2 years ago
Dear Vulkan Vegas Casino,
Could you please forward evidence of the 2 accounts being connected to nikolas.b@casino.guru?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Thank you for the provided proof.
Dear fegas95,
As we have received a proof of account duplicity, we will be now forced to reject the complaint as it is against the casino terms to create more than 1 account. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
