Vulkan Vegas Casino - The player's verification is delayed.

Leider warte ich darauf das meine Verifizierung abgeschlossen wird.

es wurden alle Dokumenten eingereicht, auch die die nachträglich per Email angefordert wurden.

Es wurde auch alles akzeptiert, aber der Suppot vertröstet mich Tag für Tag.

Hello pottvintage,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

hey thanks for your help. right after i wrote here, vulkan vegas responded. I paid out on 11/03 and am now waiting for a payout

Please let us know once the money arrives.

Hello,

According to our records, the transaction was successfully completed at 08.11.2022 13:41:42 (UTC)

Dear pottvintage, can you please confirm you've received the winnings?

Best regards

Dear pottvintage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.