HomeComplaintsVulkan Vegas Casino - The player's verification is delayed.

Vulkan Vegas Casino - The player's verification is delayed.

Amount: €4,000

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 03 Nov 2022 | Case closed : 21 Nov 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player's verification is delayed for unknown reason. The complaint was closed as the player stopped responding.

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2 years ago
Translation

Unfortunately I'm waiting for my verification to be completed.

All documents were submitted, including those that were subsequently requested by email.

Everything was accepted, but the suppot puts me off day after day.

Automatic translation:
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2 years ago

Hello pottvintage,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

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2 years ago

hey thanks for your help. right after i wrote here, vulkan vegas responded. I paid out on 11/03 and am now waiting for a payout

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2 years ago

Please let us know once the money arrives.

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2 years ago

Hello,

According to our records, the transaction was successfully completed at 08.11.2022 13:41:42 (UTC)

Dear pottvintage, can you please confirm you've received the winnings?


Best regards

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2 years ago

Dear pottvintage,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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