The player's verification is delayed for over 2 weeks. The complaint was resolved as the player got verified.
Vulkan Vegas Casino - The player's verification is delayed.
Amount: 500 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Vulkan Vegas is not at all reliable I deposited the rollowers you asked for, I requested the withdrawal and needed the documents to be verified I sent everything and I'm 15 days away with 500.67 stopped there I contact chat and email and I just receive that I need to send more documents since I already sent everything they asked for, then they say I need to wait a few more days for verification and nothing so far this was one of the worst platform I've ever seen a function to pay. My id 35575083
Automatic translation:
Public
Public
2 years ago
Hello kakacaufamann04,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Hello, kakacaufamann04
As per our records, the latest documents were received 29.08.2022 14:28:17 (UTC)
Your account is now verified, and the money should be already withdrawn.
Kind regards
