The player's unable to withdraw her balance due a 3rd party deposit. The complaint was closed as the player stopped responding.
Vulkan Vegas Casino - The player's unable to withdraw her balance.
Amount: €420
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Ladies and Gentlemen
I am contacting you on behalf of my girlfriend, the mentioned casino is refusing to pay out and has blocked the account because they say they have made a deposit from a third party...but attached is the deposit that also went out of your account and thus has She made a profit of EUR 420.07 with her money and is therefore entitled to it, I have often read that this casino is causing problems when paying out. Especially since she had previously had 200 EUR paid out without any problems, etc... and then all of a sudden.... The deposit is in the attachment.... There was only one online contact, so there was no proof of correspondence... I kindly ask you to contact the casino and help us to reach an agreement....because when you lose nobody asks...
Thank you for your efforts.
Kind regards
Stefan Apt
Automatic translation:
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1 year ago
Hello stefanapt,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise why isn't your girlfriend submitting the complaint? Who's payment method was used to deposit into the casino? When was the last time you spoke to the casino and what was it about?
Please understand that if you deposit with a 3rd party payment, the casino had every right to confiscate all winnings from you as it is a breach of casino terms.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, thank you for your feedback. My girlfriend asked me if I could take care of it, so I wrote to you. Your money was used for the deposit, that is, from your account.. My friend was offered to remove the block but then the credit is gone.. She deposited EUR 20. Previously, she had also paid out a profit without any problems and did not have to prove it... She submitted all the documents that were required. I hope you can help us. mfg
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1 year ago
Hello stefanapt,
Do I understand it correctly that the casino offered you to unblock the account but the winnings will be confiscated?
Please understand that if the payment was made from a 3rd party, you can't receive any of the winnings generated from that deposit so if you wish to continue playing there, I would accept the casino's offer and be sure to never ever deposit with someone else's payment method.
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