Vulkan Vegas Casino - The player's unable to withdraw.

Good night I got to know this casino through you I played with the bonus I won with the bonus buy the rollover I made the deposit as they asked to be able to make the withdrawal I bought the requirement after I made the deposit I sent my documents as they asked and now they are putting me on pay my withdrawal already redid the withdrawal 5 times I get in touch they say it was a system error and when I redo it they don't pay me I wanted to request guidance from you in advance thank you and hope for a return.

Hello Marcus,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first withdrawal request in the casino? Since when is your account fully verified? Did you use any bonus to accumulate your current winnings? Did you try to use a different payment method as the casino recommended?

Looking forward to your answer.

Regards,

Nick

Dear Marcus

Would you please specify your account ID at the Casino (or your e-mail address that you are registered with), so that we can help resolve the issue ASAP?

Thank you in advance!

Hello Marcus,

Your account had an invalid e-mail address and you was not able to answer directly to the complaint. Please post here something to check if it's now available.

Dear Marcus

Unfortunately, we were unable to find your account via the specified above e-mail address. Would you please share your account ID at VulkanVegas? (It's located within your Profile)

Thank you in advance!"

Kind regards

Dear Vulkan Vegas,

Were you able to find the player based on his login details visible on the screenshot?

Good night, this device was acquired through a purchase and sales site that exists throughout Brazil, that is, I paid for the used device, how would I know if it had a registration in the same casino with the same IP address, so I request my prize that I won honestly and because at the time I made my deposit they didn't identify the same IP they have to block these cases at the beginning of the registrations and I ask again for my prize.

Dear Nick,

Pardon, forgot to mention, all the personal details of the accounts are exactly the same.

Kind regards

Good night if they claim duplicity then there was confirmation of the two accounts by vulkanvegas because I sent my documentation I can prove it. Because if they don't want to pay me, I can sue for justice.

Dear Vulkan Vegas,

Could you please send any evidence of your claim to nikolas.b@casino.guru just to assure that everything is according to the statement?

Regards,

Nick

Hello, Nick

The requested proofs have been sent

Kind regards

Hello Marcus,

After receiving relevant evidence from the casino we will be now forced to reject the complaint. We highly doubt that it is even possible that you bought a device from someone who played in the same casino and even with a similar e-mail address as yours.

Unfortunately the matching details are enough proof for account duplicity. If the casino still allows you to play with 1 of your account be sure to verify your identity before you would deposit or play there.

Best regards,

Nick