Vulkan Vegas Casino - The player's unable to withdraw.

Hello CasinoGuru.. Ive been trying to withdraw my 30.000kr ( 4000 EURO ) From VulkanVegas. i have completed the KYC TWICE. And it still says '' incomplete '' when i try to withdraw. or they reject it. Ive send all the information they asked for. and yes. i just cant get my money out of the site. Can you please help me?

Hello Stefann,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

When did you finish the verification process in the casino? Did you use any bonus money or free spins to accumulate your winnings? Did you try to contact the casino with this issue? If yes, what did they respond to you?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

Hello Nick.

i did finish my KYC sunday the 5 december... And then they cancelled my kyc? So i completed another one on the 10 december.. But in my withdraw it still just says - Incomplete Or Rejected.

i only did use the welcome bonus. where you get 100% your deposit. And i wagered that done i needed to wager 13000kr. And i did that. And yes i did contact the live support but i dont get any awnsers. ive send them a email also. Not heard anything from it.

Eyo. They have changed 3 of them from '' Incomplete '' To '' In progress '' around 15000 DKK ( 2000 ) Euro

Dear Stefann,

If the verification got complete on 10th of December, I would definitely recommend to just wait. If it's the first time you made a withdrawal, it might take up to 14 days for the money to arrive on your account. Please be patience and keep us updated if the money would arrive.

Alright. They are all '' In progress '' Now. So i guess thats a good sign.

Good sign for sure. As mentioned before, they are still within a good time frame. Please keep us updated at let us know if the money would arrive. Will keep the complaint open until you receive the full amount.

They have all been changed to '' success '' I dont have the money in my bank account yet tho. Ill give you a headsup when i see them in my bank account.

Great news. Give it a few days for sure. Please also keep us updated. Will be waiting for your answer.

The money is on my bank account now!

Thank you Stefan for letting us know about it. I will be closing the complaint now as resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.

Best regards,

Nick