HomeComplaintsVulkan Vegas Casino - The player's struggling with the withdrawal process.

Vulkan Vegas Casino - The player's struggling with the withdrawal process.

Amount: 1,090.88 S/.

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 24 Jul 2021 | Resolved : 23 Aug 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player struggles to withdrawal his winnings even though he is verified. The complaint was resolved as the player received his winnings.

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3 years ago
Translation

I don't know how to withdraw my winnings from Vulkan vegas it is my first time in this casino, I deposited 300 soles and I got 1090.88 soles playing and I have no option to withdraw, and I already verified what they asked me in K and c

Automatic translation:
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3 years ago

Dear Yomari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you finish the verification process in the casino? Could you please send some kind of proof that your account is fully verified? Did you use any bonus in the casino and if yes, is your wagering complete? Also please send me through every relevant communication between you and the casino to nikolas.b@casino.guru. Looking forward to your answer.

Best regards,

Nick

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Translation

How can I know if my account is fully verified, as I repeat, it is the first time that I play in this casino

Automatic translation:
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3 years ago

Hello,


Your account is verified, feel free to make a withdrawal request.


Kind regards

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3 years ago
Translation

file I can't withdraw no matter how hard I try, and the transfer doesn't want to accept my name

How do I withdraw?

Edited
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3 years ago

Dear Vulkan Vegas,

Could you please give and advice to the player how to withdrawal or what might cause the issue? Thank you in advance for your help.

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3 years ago

Dear Yomari


I do not see you contacting live support. Can you please kindly address the issues to them, they will assist.


Thank you in advance!


Kind regards

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3 years ago
Translation

Vulkan, I have sent messages to the mail but I do not get a response

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Yomari


You are pressing "Deposit" instead of "Withdraw" button.


Should you need assistance, please kindly contact live support


Best regards

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3 years ago
Translation

I press withdraw but it asks me to use another method and if I use another it does not accept, I am trying in many ways and I do not get results

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Yomari


Please kindly make a withdrawal request via Skrill. Thank you!


Kind regards

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3 years ago

Dear Yomari,

Did you try to make the withdrawal through Skrill? Please let us know if it did work.

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3 years ago
Translation

If it worked

Automatic translation:
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3 years ago

Dear Yomari,

Does it mean that you received your withdrawal already? Can we close the complaint as resolved or is there anything else we can help you with?

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3 years ago

Dear Yomari,

Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

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3 years ago
Translation

It has already been resolved, thank you very much, I was able to withdraw

Automatic translation:
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3 years ago

Dear Yomari,

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now closed as resolved.

Best regards,

Nick

Casino.guru

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