HomeComplaintsVulkan Vegas Casino - The player's having trouble accessing casino games.

Vulkan Vegas Casino - The player's having trouble accessing casino games.

Amount: 10,450 ₴

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 01 Feb 2022 | Case closed : 22 Feb 2022
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

2 years ago

The player's having trouble accessing casino games as many technical error occurs. The complaint was rejected as it could not be proven that the casino caused the technical issues.

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2 years ago
Translation

Hello, I am turning to you, as an advertising conductor for help, the fact is that I have facts of dishonest gambling in a casino that, according to your statistics, has a very good reputation. We are talking about the site Casino Vulkan Vegas. This is a site of real scammers and scammers. It's very interesting how you checked this very site for honesty, if in this web resource. 1) a constant problem with games that constantly merge during the game, and without exception, everything is completely. No one reacts to these inconveniences, they constantly invent something, then they need to clear the cache, or something else. True, they once admitted that the ELK provider was temporarily not working correctly, but this problem was in all games and in all those providers where I played. There are some providers in which there is clearly a dishonest return. I filmed a video recording of the screen, in fact the whole game to prove and show what was happening and how uncomfortable it was to play on this site. It even happened that the drum was spinning sharply incorrectly in the game, something that was noticeable as if someone was interfering with the gameplay, the game was constantly monitored. And today, well, in general, there was a trick that went beyond all limits, I had 100 spins in the game at a rate of 7.5 UAH. At the last spin, three jokers stood up on both sides, and the middle drum should have been spinning, which actually did not happen! Even the video has this back. Shock, they seem to be figuring it out now, here's another fact, then that the games are twisted. + On one of the videos I have how the bonus game burned down at a rate of 30 UAH. There was a failure during the reboot, the money was transferred, and the bonus game, having not played it, just burned out. And this happened 2 times in two different games of the same provider. If my appeal is not considered and this bad site is not assessed, I will publish everything in other resources, maybe you cover them, but I don’t know. I can’t believe that earlier players did not contact you with complaints about this casino. Just imagine how much I suffered with this casino while I was playing, these endless mistakes, and this could have happened in 5 minutes of playing 2 and three times the game was lost, it was simply impossible to play. The games are obviously rented by them, it is not clear where 100% that their games are fake!!!! There are plenty of things to prove their guilt. Well, I would like my money to be in full, if it is of course possible to return it back to me, since I encountered scammers !! There are sites that you have a worse rating than theirs, but in fact, the pin aup casino, for example, is much more honest. If you try to somehow hide the negative facts of this site, otherwise I will go further and look for the truth. I won’t let these geeks calmly continue to deceive the players and I will do everything in ways to achieve publicity as much as possible so that people who live to play on this site know what this site does, I got to them because of your overestimation of this site. There is a video recording from the screen that the needle is more than 5 hours, and many more with different times.

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2 years ago

Hello Анна,

Thank you very much for contacting us and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Did you contact the casino with this specific issue and if yes, what did they respond? Are you using any VPN program? On what device do you play?

Please note that we had many complaints with Vulkan Vegas Casino but there are always willing to resolve it and most of them is. The most common issue with game providers in any casino is directly the game provider as the casino cannot manipulate with them unless they are their own provider. Other issue might be internet connection or other issue with the player's device.

Please forward the mentioned video or any other proof you have so we can investigate the issue.

Looking forward to your answer.

Regards,

Nick

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2 years ago
Translation

Hello, as for the video, I will definitely throw it off, there is something to show. As for vpn, I don't use it anywhere. Regarding the errors, they asked me to change either the games or the provider, and then it’s really such a problem in all slots, and this site has this problem on an ongoing basis, many of my friends played at this casino, and then they stopped because they told me the same thing, for these same problems, I thought, but maybe something has already improved, they do such a complete horror, they are just scumbags, the scum of their impudence has no aisles, there is no one to reason with them and put them in their place, about 4 months ago, all my friends who play online casinos, many entered this site, and now everyone hates them, I can understand everything, but since 300 games showed errors, it was uncomfortable for me to play, and often these same errors were knocked out, in many ways it doesn’t milk anything, eats and eats after which an error in the game you restart and again as on knurled. In rare cases, it happened that there were failures before the bonus game. In general, all this did not happen by chance, it is impossible. This is just a dishonest site, that's the whole answer, I'll send you everything I can, I'm eager for as much negative information to be shown on this site as possible. And as happened with bonus free spins, on the last spin, the reel does not spin again, but it should have. And I have this on video, they just promised to sort it out, but so far there has been silence.

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2 years ago

Dear Анна,

Feel free to forward anything to nikolas.b@casino.guru - However, based on the current description there isn't anything we are able to do with this complaint as it is not about a specified issue which could be resolved so we will be forced to reject it if you are not experiencing a currently resolvable issue.

Looking forward to your answer and e-mail.

Regards,

Nick

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2 years ago
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Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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2 years ago
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This game for one spin at this rate, 7.50 UAH could give up to × 800. I can show the correspondence on this situation

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2 years ago
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You look at how many errors there are in games, and this is only the smallest part. And now look, if this site has fake copies of games, then in this case, these errors that occurred constantly while I was playing here, there are explanations for this, before I could get any winnings with such an error, the game restarts, and at that moment when the game should continue, the same win is automatically credited to another player who was also playing the same game as me at that moment

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2 years ago

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2 years ago
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In the game Fire Joker, there was no error, it was I who misunderstood the essence of the game. But as for the rest, I'm right here. The games I sent out in which there were repeatedly errors a little, from what I had seen enough. filefilefilefilefile

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2 years ago

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2 years ago

Dear Анна,

I'm really sorry that you have such troubles whit Vulkan Vegas. However, I would like to point out that we can’t rate casinos on our website based on one player’s bad experience. If you wish to learn more about how we review online casinos, please check the following article: https://casino.guru/our-casino-reviews. I hope it’ll help to comprehend the whole process.

Also please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

So far we haven't receive any complaint on Vulkan Vegas regarding game issues so it will be probably on the player's side - connection, browser, PC issues. All I can recommend is to try out different casino if this doesn't work properly for you. Also feel free to contact us if you will come across any other trouble in the future, we will gladly try to help you. Unfortunately, in this case our hands are tied and the complaint will be closed as rejected.

Regards,

Nick

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