Vulkan Vegas Casino - The player's deposit was not credited.

Hello dear Casino Guru team, on 18th November I have deposited 250E on the mentioned Casino. Somehow Paysafe redirected me to Giropay, the money was deducted from my bank account but not arrived at VV. I have contacted customers support and sent them a bank statement where the amount is paid but they requested also an transaction receipt wich I don't have it... As status on VV the transaction appears as rejected but the money was taken from my account. I have sent also per email the bank statement but VV doesn't respond anymore. Also paysafe they don't answer do my question. Could you please help me? I tried to get in touch also with Skrill cause on the redirected page was the Skrill logo but they also doesn't answer

Dear costik193,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hello, dears, the problem was solved and you can close the case. Paysafe reacted and they admitted that it was there fault. Thanks for your support and thanks also to Vulkan Vegas but due to their customer support wich was not able to clarify me, I have opened the topic here. So please customer support, next time try to help better to avoid this situation! Thanks again and all the best!

Thank you costik193 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick