The player's deposit never arrived to his casino account for yet unknown reason. The complaint was resolved as the player's money got credited.
Vulkan Vegas Casino - The player's deposit never arrived.
Amount: €370
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
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10 months ago
Translation
I deposited via Giropay but the money was never credited to the player account, the 3X 1x200€ 1x125€ 1x with a bonus of 45€
I HAVE ALSO LOSSED 500€ DUE TO NOT ACCEPTED DEPOSIT GPROFITS USED AS PLAY MONEY AND DEPOSIT WITH IMMEDIATELY I DEMAND A REFUND OF THE DEPOSITS 370€ plus loss incurred (percentage)
Automatic translation:
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10 months ago
Dear torri,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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10 months ago
Translation
Hello
I got an email from the payment provider that the money will be transferred back to the bank account in 2 amounts.
i'm waiting
Automatic translation:
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10 months ago
Translation
Most of the money is back in the account
Case solved so far
Automatic translation:
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10 months ago
Dear torri,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
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