The player's two deposit never arrived to his casino account. The complaint was rejected as the player stopped responding.
Vulkan Vegas Casino - The player's deposit never arrived.
Amount: 200 S/.
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good afternoon. I have made two deposits of 100 soles; of which I appear as rejected in my vulkan vegas account, but in my bank account they have not been returned. I demand a refund, please.
Automatic translation:
Public
Public
2 years ago
Dear Giancarlo,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few more question before we would try to contact the casino. When did you deposit into the casino? What payment method did you use for deposit? Did you contact the casino with this issue? If yes, what did they respond? Also please send me any relevant communication and proof regarding this issue to nikolas.b@casino.guru. Looking forward to your answer.
Best regards,
Nick
Public
Public
2 years ago
Dear Giancarlo
Please kindly contact live support and provide the necessary info, so they can contact the payment provider to resolve the issue.
Kind regards
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