Vulkan Vegas Casino - The player's complaining about casino bonus.

Absolute scam site I logged in and was checking it out when a message pops into my inbox 125% and 35 free spins.After validating the code prior to deposit I deposited and the bonus wasnt added.I went to live chat who just stonewalled me with various reasons.ITS not valid.Its expired to you put the code in wrong.I then produced a screenshot of the code being validated with it clearly saying VALID and was told that my device must be faulty.Such a minuscule amount.Spent more time on chat than actually playing and got nowhere,Site needs to be blacklisted.

Hello Wollygog,

Thank you for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino.

Before we would try to contact the casino, allow me to ask you a few more question to clarify the case as much as possible.

Could you please advise where did you find that bonus promotion code and if yes, could you forward the link or some information about it? Was there any bonus credited to you after you contacted the support?

It would be great to firstly know the source of the bonus as many affiliate sites may offer older bonuses but on the other side, the casino should have compensated you if you are not from a country where the bonuses from them are restricted. Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Dear Wollygog,

Can you kindly provide the information on where specifically you saw the availability of the bonus "125% and 35 free spins" to you?

I've checked your account, here is the list of all available bonuses to you:

1. no-deposit bonus (50 freespins) 30-07-2021 00:47 (UTC) - used
2. welcome bonus pack - canceled
3. no-deposit 25 free spins in Book of Dead for confirmation of the phone - canceled
4. 50 FS in game Spinsane - expired
5. deposit quest (every Saturday) - canceled

Looking forward to your reply.

Thank you in advance!

Best regards

Absolutely nothing was offered in the way of compensation during the live chat instead its left to me to prove the deal exists .Once it was active I screenshot it and sent that 25mins into the live chat after hearing every excuse under the sun.Once the hard evidence came out,it became my problem "your device is faulty"NOTHING BUT DEFLECTION AND DECEPTION.Spent more time arguing than actually playing and got nothing.

Dear Wollygog

Thank you for provided screenshots. They indicate that you are referring to Welcome Bonus Pack for new customers.

I would like to confirm once again, this bonus was available to you, and you pressed "Activate" on 30-07-2021 00:44 (UTC)

On 04.08.2021 14:46:09 (UTC) you refused this bonus.

Hope this clarifies.

Kind regards

Your totally missing the point here go read the transcripts and measure the time played versus time on chat with nothing offered.And still here you're fingering me over your trash treatment of a problem that could be dealt with inhouse.Give yourself a slap

Dear Wollygog,

Could you please provide any screenshot of that conversation with the casino? So far you've shown us only different welcome bonuses from different sites and as your welcome bonus was canceled, there shouldn't be any welcome bonus available for your account.

sorry nick,not entirely sure what order they go in,however the disingenious answers still flow I think thete is more it went on for awhile

Dear Vulkan Vegas Casino,

You mentioned that the bonus was activated by the player on 30.7. - what it means then it was refused on 4.8.? Could you please clarify?

Hey Nick,

The player clicked "activate" on 30.7

Afterwards, the bonus program was waiting for the deposit.

Then no activity observed, then on 04.08 the player logs in, and within the bonus card he refuses from this bonus.

Afterwards, no activity as well. And the only one deposit was made on 15.09.2021 08:51:02 (UTC) (That is more than a month after activating the welcome bonus).

In any case, the welcome bonus is available for 5 days after receiving it, so in under any circumstances the player could not receive the package, hence the deposit was in September.

Hope this clarifies.

Best regards,

Alexander

Dear Wollygog,

Based on the actions made in the casino, we will be now forced to close the complaint as rejected. If you did not deposit during the activation of bonus, no wonder you received nothing. Also we consider every casino bonus as a good-will of the casino so it is entirely up to them whether they give you any compensation or not if the issue did not happend on their side.

Is there anything else we can assist you with? If no, as mentioned above, the complaint will be rejected.

Close it. Just check the review's on trust pilot, will give you an idea of what Vulcan Vegas is like. Baffles me how they got a perfect reputation.

Dear Wollygog,

Yes, I can confirm that we have a very high amount of complaints on Vulkan Vegas, but in every single case they could prove or resolve it. Trustpilot maybe not taking into consideration who is right as it's rating is based on amounts of reviews but without further evidence.

The complaint will be now closed as above mentioned. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru