Vulkan Vegas Casino - The player's account got blocked.

Hello About Vulkan Vegas, I made my normal registration and my wife also wanted to play, she made her registration, we left our documents under verification, mine had been approved, I made the deposit and by pure coincidence, after I deposited they blocked our accounts, they informed that the term was violated, a very harsh attendant, answered me with rudeness, we are now starting to know these games, I sincerely regretted having spent with vulkan. I asked, because they didn't block the accounts before the deposit if they had been in verification for a couple of days, I received a rude answer, practically saying that "I've lost it already". Disappointed with this site.

They spent 2 days with our documentation for "approval", why did they wait for the deposit to block?

Hello lyha82,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise who did create his account as first? Did you both claim any bonuses? Did you both use your own payment methods to deposit into the casino?

When was the last time the casino responded and what was it about.

Looking forward to your answer.

Regards,

Nick

Hello

We didn't ask for any withdrawals or bonuses, I was still waiting for the confirmation of the account, she made her account first, sent all the documents and was waiting for 2 days, I decided to do it too, I didn't know that two people who live in the same house didn't they could play at the same casino, but I created the account and asked her to make the deposit in mine, to send the voucher to you, she went to send the voucher and vulkan blocked both accounts.

She doesn't even want to know about it anymore, but I would like to have my account or at least the amount I deposited. And ask the person who answered, to be more cordial.

Hello

How do I know if my problem will be solved?

Hello lyha82,

Do I understand it correctly that you deposited with a 3rd party payment, so other than your money? How much balance did you have left on both accounts? Where there any bonuses used?

I didn't use anything in any account, I was just waiting for them to verify the account, as it was taking a while I thought I would have and that it would be reliable to deposit, then I deposited and they blocked me in the sequence, it implied that they were waiting for deposit to block

I would like to ask Vulkan Vegas Casino to join us and clarify the situation with the player.

Great, I would.

Hello all,

According to bonus T&CS:

"All bonuses are limited to one single player, an IP address, a computer device, one family, residential address, telephone number, credit or debit card and / or electronic wallet, e-mail and networks where computers are shared (for example, university, public library, work network, etc.)."

We'd like to confirm, that the accounts were registered from the same PC and IP address, both received no-deposit bonus, which is against the rules.

As a solution, we may offer to continue playing at only one account (up to player's choice).

Just for info - the author of the complaint was the second to be registered, firstly the wife was registered.

Hope this clarifies.

Kind regards

Yes, Danilo was the second one, because my wife's account had already been verified for more than two days, I wanted to play too, mine was verified for two days too, but what else implied that from what I researched in relation to Vulkan (and it happened to me too) is that, they only blocked the accounts after the deposit. They had 2 days or more to block, but they only blocked after the deposit, which was instantaneous, it implied that they only wait for us to deposit to block.

Bearing in mind that this fact did not just happen to me, I saw it on other complaint sites.

If I had seen the complaints before, I would never have deposited with Vulkan.

Seeing that I didn't even use Bonus or any game on the site, I have the right to have my vinehiro deposited back. I just want this. I never want to account on this site again.

Hello lyha82,

Based on the casino's post, you did use a no deposit bonus. Did you deposit with the same method to both accounts?

I didn't deposit into any account, I didn't even play anything, I was waiting for verification, I've explained this several times.

As only one of the documents had been verified in my account, I thought a deposit was necessary to complete the verification.

As my wife's didn't check any, she ended up not even wanting more.

Dear Vulkan Vegas,

Can you please forward a proof of your claim that both accounts claimed bonuses? Please send it to nikolas.b@casino.guru.

Hello

lol how am I going to send it if the accounts are blocked, I didn't even play or claim anything, you can roll it up straight.

I already saw that it is not a reliable house, because this did not only happen to me, I was in research and I saw that they expect to deposit to block the account.

You can keep the amount I paid (I gave) to you, because I thought it would be a reliable house, but it is not!!!

Hello,

The proof has just been sent.

Kind regards

Hello!!

What proof?

Where was it sent?

Att

Hello lyha82,

We have received a proof from the casino regarding the 2 accounts and that both accounts used the no deposit bonus. Unfortunately based on the proof we will be forced to reject the complaint. Also we can't forward the mentioned evidence as it is an internal information from the casino which can't be shared.

Please always be aware to never play from the same household in the same casino or even if you do, verify both accounts prior to depositing and never claim same bonuses.

Regards,

Nic