Vulkan Vegas Casino - The player's account got blocked.

1. I noticed that my birthday is off by one day when I registered.

I immediately contacted the chat and was told that I could correct it.

2. I made a profit of $400 from the bonus.

3. I asked the chat about the conditions for withdrawing profits, submitted my identity verification documents, and made a minimum deposit.

4. Blocked and no longer accessible. When I chatted, I was told that the registered date of birth and the date of birth on the identity verification document were different.

I told him that I applied for a change on the day I registered. I was asked to chat again the next day because they would unblock me as soon as possible.

5. When I chatted the next day, I was told that it was still being processed and that I had to wait a few business days. I was told that the real money balance has no expiration date, and that the correction of the date of birth and the authentication of the identity verification documents are proceeding at the same time.

6.If you chat after 2 days, you have violated the terms of service to register accurate information (date of birth). The balance of $400 must be reduced to 0 to unblock. They said.

If you complain that you made a request to correct your date of birth first, your date of birth will be corrected after the block is removed. Balance must be 0 to unlock. They said.

No matter how many times I explain the process, they only say the same thing and don't want me to withdraw money.

Hello s2mikimikis2,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when exactly did you register into the casino? Did you claim any bonuses there? Since when exactly is your account blocked? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello s2mikimikis2

Sorry you've faced issues. Can you please specify your valid birthday date?

Thank you in advance!

Regards

Hello Nick.

The date I registered is blocked from the site so I can't check it accurately. Probably late March or early April.

I claimed a no deposit bonus.

It was blocked on April 5th and I have been emailing the casino today.

It is said that the block will be canceled and the date of birth will be corrected, but there is no talk about the balance becoming 0.

Balkanbekas person in charge

The exact date of birth is May 8, 1990 as I have told you many times.

I can't set anything myself because it's blocked.

Dear Vulkan Vegas Casino,

When can the player expect his account to be open with the correct date? Did the player contact you before accumulating any kind of money in the casino? Did he deposit or was it a no deposit bonus?

Hello all,

We've corrected the DOB.

The player may request the withdrawal.

Regards

I interacted with support and it was unblocked yesterday. Considering the situation, I was able to leave the balance as it was.

I will change the evaluation once the withdrawal is completed successfully.

Hello s2mikimikis2,

Please let us know once the money arrives so we can move forward accordingly.

Withdrawal completed!

I received a quick response.

thank you very much!

Thank you s2mikimikis2 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick