The player's account got blocked during the verification process. The complaint was rejected as the player stopped responding.
Vulkan Vegas Casino - The player's account got blocked.
Amount: 400 R$
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
HI! DEAR, GOOD AFTERNOON!
I am extremely upset about this VULKAN VEGAS casino. I got a bonus, I played and I won. I made the deposit as requested by the website so you can request the withdrawal of my winnings. I sent all my personal documents as requested too and nothing from VUÇKAN VEGAS VERIFYING MY ACCOUNT. After numerous unsuccessful attempts with the online chat, which only asked to wait for the verification to be completed, I sent an email this afternoon and to my surprise, when trying to enter the site I saw that vulkan vegas blocked my account. And now? Where's my money? What about my documents I sent? I trusted the site, I trusted because I saw the reputation here too. I kindly ask you to help me unlock the account please.
user? SLORISS@OUTLOOK.COM
Automatic translation:
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2 years ago
Hello sloribruno,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
When exactly did you begin the verification process? Which documents are already approved and which are still pending? When exactly was your account blocked?
Please note that it is common that the casino close the player's account until the verification is finished.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear sloribruno
Would you kindly tell to CasinoGuru representative how many accounts you have at Vulkanvegas, and how many no-deposit bonuses you'd used at each of them?
Thank you very much in advance!
Kind regards,
VulkanVegas
