The player's account got blocked for multi accounting. The complaint was closed as the player received his balance from the casino account.
Vulkan Vegas Casino - The player's account got blocked.
Amount: €1,150
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Hello gambler1325,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Can you please advise if you really do have 2 or more accounts? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Dear sir,
On behalf of Vulkanvegas, we do apologize, you did warn about the second account, thus the Casino does not have any objections or further questions.
Your account is unlocked.
Best regards
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