The player's account got blocked for multi accounting. The complaint was closed as the player received his balance from the casino account.
Vulkan Vegas Casino - The player's account got blocked.
Amount: €1,150
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Hello gambler1325,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Can you please advise if you really do have 2 or more accounts? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Dear sir,
On behalf of Vulkanvegas, we do apologize, you did warn about the second account, thus the Casino does not have any objections or further questions.
Your account is unlocked.
Best regards
