The player's account got blocked after a request to change phone number. The complaint was closed as the player resolved the issue with the casino.
Vulkan Vegas Casino - The player's account got blocked.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
hi just wanted to register to see how my winnings would be paid out, uploaded all the required documents and they were all shown as approved. When I saw my profile, I realized that my old phone number was still there, which I then changed because I didn't get any confirmation about it, so I thought maybe it was the right one. NO IT HAS NOT ACCOUNT BLOCKING I have a big question mark on my face and I have even been deprived of any opportunity for clarification.
I thank you in advance
greetz Bianca P*****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 year ago
Hello cherrry,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise how exactly did you try to change your phone number, was it through your profile or casino support? Since when is your account disabled? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hi Nick,
The case has been resolved and I have waived my profit because apparently I had a second account. Can't remember opening a second one, but I'll look into it and find out who it was.
Nevertheless, I thank you very much and I think it's just SUPER that there is a TEAM like YOU. ❤
Automatic translation:
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