The player is unable to withdraw his balance as it requires a deposit. The complaint was rejected as the player stopped responding.
Vulkan Vegas Casino - The player is unable to withdraw his balance.
Amount: €20
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hey. You didn't say you had to make a single deposit for this. I won 70 euros and then my money was void for 25 euros. It was ok until it was said that one deposit must be made for withdrawal and what I see in the comments is not worth making a deposit here.
Automatic translation:
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2 years ago
Hello Ssirpa88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified? How did you accumulate your balance if you did not deposit into the casino? Did you use a no deposit bonus?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear Ssirpa88
Sorry to hear you faced issues. Would you mind sharing your account ID / e-mail?
We want to assist you ASAP.
Thank you in advance!
Kind regards
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2 years ago
Translation
And the answer to nick, I found that casino on this site and the new members had that no deposit bonus. There is a phone number and email address confirmed
Automatic translation:
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2 years ago
Hello Ssirpa88,
Once the casino finds your account I'm sure they will provide a relevant answer to you here.
I will now set the timer on the casino until we hear from them.
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2 years ago
Hello Ssirpa88
Congrats on a successful wagering of the bonus.
Since you are a new player, it's essential to conduct a KYC check, including the payment method of yours.
Also, according to the T&Cs : "At least one deposit must be made by a player who used any of the no-deposit offers to meet the KYC requirements and following the AML policy."
Looking forward to receiving the documents!
Kind regards
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2 years ago
Dear Ssirpa88,
Please follow the casino's instructions to verify your account and make the mandatory deposit in order to withdraw your winnings. Please keep us updated meanwhile.
