The player is unable to withdraw his balance as it requires a deposit. The complaint was rejected as the player stopped responding.
Vulkan Vegas Casino - The player is unable to withdraw his balance.
Amount: €20
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hey. You didn't say you had to make a single deposit for this. I won 70 euros and then my money was void for 25 euros. It was ok until it was said that one deposit must be made for withdrawal and what I see in the comments is not worth making a deposit here.
Automatic translation:
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1 year ago
Hello Ssirpa88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified? How did you accumulate your balance if you did not deposit into the casino? Did you use a no deposit bonus?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Dear Ssirpa88
Sorry to hear you faced issues. Would you mind sharing your account ID / e-mail?
We want to assist you ASAP.
Thank you in advance!
Kind regards
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1 year ago
Translation
And the answer to nick, I found that casino on this site and the new members had that no deposit bonus. There is a phone number and email address confirmed
Automatic translation:
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1 year ago
Hello Ssirpa88,
Once the casino finds your account I'm sure they will provide a relevant answer to you here.
I will now set the timer on the casino until we hear from them.
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1 year ago
Hello Ssirpa88
Congrats on a successful wagering of the bonus.
Since you are a new player, it's essential to conduct a KYC check, including the payment method of yours.
Also, according to the T&Cs : "At least one deposit must be made by a player who used any of the no-deposit offers to meet the KYC requirements and following the AML policy."
Looking forward to receiving the documents!
Kind regards
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1 year ago
Dear Ssirpa88,
Please follow the casino's instructions to verify your account and make the mandatory deposit in order to withdraw your winnings. Please keep us updated meanwhile.
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