The player’s attempts to close their account have been overlooked. We rejected the complaint because the player didn't respond to our messages and questions.
Hello, I wrote to VulkanVegas twice that my account and personal data should be deleted. But it doesn't happen. Maybe you can help me to finally delete everything.
Hello Daniel11283,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that you are trying to close your account? Could you please clarify the reason for this request?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Dear Daniel11283
Your account was permanently blocked.
Re the inquiry for personal data deletion - We store your data for a period of six (6 years) after you have closed your account on our Website.
For more info - please kindly refer to Privacy Policy and FAQs (https://vulkanvegas.com/en/faq-on-data-retention#1)
Kind regards,
VulkanVegas