The player’s attempts to close her account have been overlooked. We rejected the complaint because the player didn't respond to our messages and questions.
This casino refuses to comply with my account closure request. First it says that I should do the KYC check. After doing this they refuse to close my account. Several emails go unanswered or try to convince you to keep the account.
I want you to close my account and stop receiving emails and SMS's.
Player ID: ***
Hello Dilara,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify the reason for this request? Do I understand correctly that you have provided the required documents, but your account is still active?
Would you be so kind as to send me all the relevant communication between you and the casino together with any other supporting evidence, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
Looking forward to hearing from you.
Best regards,
Kristina
Dear Dilara
Can you please provide us with your account ID?
Thank you in advance!