Vulkan Vegas Casino - Player's withdrawals have been declined.

So I was on live chat with someone vulkan vegas and they told me I didn't need to register all those details that they ask for like bank statements and stuff...and my withdrawal has been rejected so many times I think its a scam

Dear patrickcass23,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have not provided any documents to verify your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

Hi kristina no I've not made any successful withdrawals but I was chatting with someone on live chat on vulkan vegas, and they told me I didn't have to do this kyc verification that I would still get my money I've deposited €20 and won some money and it looks like they don't want to pay and live chat is no longer available its seems and its looks like a scam to me

Also how come I can't chat with someone from vulkan vegas it looks like I'm going through third party

Hello patrickcass23

In order to receive the withdrawal, we are kindly asking to complete the KYC procedure. The withdrawal request will then get approved in no time.

Regarding "So I was on live chat with someone vulkan vegas and they told me I didn't need to register all those details" - let's make an X-mass deal 🙂

If you point out where our support representatives told you, that you did not need to provide documents - we will credit an extra 300 EUR to your winnings. How about that? 🙂

Kind regards

Hello everyone,

Thank you both for your replies.

patrickcass23, could you please confirm that you have already provided all the required documents to verify your identity?

Dear patrickcass23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.