The player from Germany had made a withdrawal of 499€ from Vulkan Vegas two weeks ago, which was said to be fully processed, but the funds had not yet arrived in her account. Despite repeated inquiries, she consistently received the same response that it was with the department. The issue was resolved, and the casino fully refunded the amount to her account. The Complaints Team marked the complaint as 'resolved' in their system.
Vulkan Vegas Casino - Player's withdrawal is delayed.
Amount: €499
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
Translation
Hello, I made a withdrawal at Vulkan Vegas in the amount of 499.
The payment is said to be fully processed, but nothing has arrived in the account. When I ask many times, I am always told that it is in the department...
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1 month ago
Dear Sulv27666,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
- Could you please advise when exactly you requested this withdrawal?
- Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 month ago
Translation
The payout was requested on January 23, 2025 and was marked as fully processed on January 24.
time before and also after I was able to pay out successfully.
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1 month ago
Dear Sulv27666
Sorry for inconveniences caused.
We can see that the casino support has created an external ticket for the PSP, and we are waiting for their response.
Kind regards
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1 month ago
Translation
The ticket should have been running since January 27th - without success!!
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1 month ago
Hello everyone,
Thank you both for your replies.
Sulv27666, could you please clarify when exactly you requested the last successful withdrawal? How many days did it take to be processed? Did you use the same payment method in the past?
Additionally, if possible, please post a screenshot of your withdrawal history here in this thread.
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1 month ago
Translation
The case has been resolved, the casino has fully refunded the amount to my account
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1 month ago
Dear Sulv27666,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
