The player from the Dominican Republic tried to withdraw his winnings, but the request was rejected. We rejected the complaint because the player didn't respond to our messages and questions.
Greetings.
The Casino refused my withdrawals and they themselves say in live chat that they don't know why. I'm already verified.
i need the money please help me
Hello Jean,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you made any successful withdrawals before?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Dear Jean,
According to our records, the last withdrawal was finished at 16.04.2022 09:23:50 (UTC)
Can you please specify the disputed transaction ID ?
Thank you in advance!
Kind regards