The player from Portugal is experiencing issues with withdrawals. Her withdrawal request has been rejected due to technical issues. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s withdrawal has been rejected.
Amount: €600
Vulkan Vegas Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
Vulkan Vegas Casino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good afternoon . I come to ask for help as it is my first time playing online.
happens that on 5/2 I made a deposit of €50 and I got a bonus, I managed to win €600.
completes the procedures for KYC verification and has been well verified.
the casino split my withdrawals into two parts. One for €150 and one for €450. The chosen method of payment was by bank card. The order was incomplete and quickly moved to "in progress" "in progress". From the 5th to today 9/2 I always questioned in the chat the payment delay, which they always replied that everything was processed well it was just a matter of time for the money to come in.
to my amazement that I went to the payment history, and it appears that the payment of €150 was rejected. I already questioned the casino and they say it was technical problems!
I tried the withdrawal again but this time by bank transfer , and it appears that it is incomplete .
I am very upset, because I had actually read feedback that the site was a fraud and apparently I was also deceived.
Any suggestions you can give me??
Thanks
Automatic translation:
Public
Public
2 years ago
Dear Raquelsanty,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that only one withdrawal (€150) was rejected? Is the second one (€450) still pending?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
