HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been rejected.

Vulkan Vegas Casino - Player’s withdrawal has been rejected.

Amount: 2,000 R$

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 23 Dec 2020 | Resolved : 29 Dec 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 years ago

The player from Brazil is trying to withdraw part of his winnings, but the casino keeps rejecting the withdrawal requests. The player received his winnings.

Public
Public
3 years ago

good afternoon!

I have a balance in Vulkan Vegas, where I did the verification procedure, I did not use any bonus and I want to withdraw part of the amount won, in the amount of R $ 2,000, but every time I try to withdraw they reject the withdrawal, I would like a help to withdraw my balance.

Public
Public
3 years ago

Dear Wesley,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Have you received any confirmation about successful KYC?

Have you tried contacting the casino regarding this issue? Please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Public
Public
3 years ago
Translation

Good Morning!

Yes, I managed to get in touch and managed to withdraw the amount.


Thank you!

Automatic translation:
Public
Public
3 years ago

Great news, Wesley! Can we consider this issue resolved and closed the complaint? Is there anything else I could do for you?

Public
Public
3 years ago
Translation

Yes we can!

Thank you very much for your attention so quickly.

Automatic translation:
Public
Public
3 years ago

Thank you for the confirmation, Wesley. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news