The player from Germany requested a withdrawal 2 weeks prior to submitting this complaint, but it hasn't been processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player's withdrawal has been delayed.
Amount: €500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Good day,
I've been waiting almost 14 days for my winnings of €500 to be paid out, but nothing is happening in my player profile, it just says "is being processed".
In the live chat you are only put off, but no bank transfer takes that long... previous payments were on my bank account after 1-2 days (even higher amounts)
Of course, I have long since completed the KYC check. I didn't use a bonus. I would like to say that I was always really happy with Vulkan Vegas up until then, but now things seem to be going wrong as the negative reviews are piling up. Thank you and I hope you can help me.
Player ID 2***815
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Alex709,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise when exactly you received your last withdrawal?
Also, which payment method to withdraw your winnings have you opted for? Do I understand correctly that you used the same bank account as before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
My last withdrawal was on 21/05/2022 in the amount of €650.
Now I've been waiting for my new payout since 09/06/2022 with no success so far...
Yes, I've always used the same bank account, nothing has changed
Thanks very much
Automatic translation:
Public
Public
2 years ago
Hello Alex709
Sorry you've faced issues connected with a long withdrawal processing.
We have already contacted the payment provider and expect the resolution by the end of this week.
Sorry for inconveniences caused.
Kind regards
Public
Public
2 years ago
Hello everyone,
Thank you Alex709 for your reply.
Dear Vulkan Vegas Casino, thank you for providing more insight into this situation. Please, let us know as soon as there are any updates from the payment provider. Thank you in advance.
Public
Public
2 years ago
Translation
Waiting now more than 2 weeks for the payout...no money has arrived yet....
Automatic translation:
Public
Public
2 years ago
Dear Vulkan Vegas Casino,
Has there been any news regarding this issue, please?
Public
Public
2 years ago
Hey Alex709
We do admit, it takes longer than we expected. We are doing our best contacting the provider. Furthermore, we do guarantee the issue will be resolved as soon as possible. Meanwhile, we've credited some significant bonus onto your account. We are truly sorry for the inconveniences.
Kind regards
Public
Public
2 years ago
Translation
First of all thanks for the reply and the bonus.
I can understand if you have problems but as a regular customer in your casino the waiting time of almost 3 weeks is already very long...I would also accept another payment method to speed this up...would this be possible?
Kind regards
Automatic translation:
Public
Public
2 years ago
Translation
Hi
I'm very disappointed with Vulkan Vegas... Yesterday my €500 was simply credited back to my player account after 3 weeks of processing time!
In the live chat I was told that it was a technical error ... As it is then, I unfortunately gambled away €200 (I think it was wanted by Vulkan Vegas).
I have now made another withdrawal request for €300... this time via mifinity
Automatic translation:
Public
Public
2 years ago
Alex709, do I understand correctly that you have requested a new withdrawal via a different payment method? If that is the case, let's wait for a few more days, and hopefully, this payment method finally works. Please, keep us updated.
Public
Public
2 years ago
Translation
Hello,
I have already received the €300 payout via Mifinity.
Automatic translation:
Public
Public
2 years ago
Translation
Dear Vulkan Vegas Casino,
I would say yes.
Automatic translation:
Public
Public
2 years ago
Awesome news, Alex709. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
