HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: $190,000 ARS

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 10 May 2022 | Resolved : 16 May 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player from Argentina is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

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1 year ago
Translation

Hello, good afternoon. I've been making a withdrawal and it hasn't been deposited yet. Did you need to know why? Since I need it. Urgent.

Automatic translation:
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1 year ago

Dear jonatanmonzon4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

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1 year ago

Dear jonatanmonzon4


Congrats on your win!

Please kindly use the bank transfer option to withdraw your winnings.


Thank you in advance!


Kind regards

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1 year ago
Translation

Hi Yes. $190,000 is the withdrawal you make! I already passed the successful verification and so on. I mean they just have to deposit me.

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1 year ago

Hello everyone,


Thank you Vulkan Vegas Casino for your assistance.


jonatanmonzon4, could you please confirm that you have requested a new withdrawal via bank transfer as suggested?

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1 year ago

Dear jonatanmonzon4


Please kindly understand, casino cannot make a withdrawal request instead of you.


Thanks

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1 year ago
Translation

Hi good morning. For the withdrawal you make, I selected the Mifyinity electronic wallet. I mean, it's a bank transfer. Now it jumps me rejecting. I was asked at Mifyinity to re-upload the documentation for account verification.

There I made the withdrawal again. Now I get 1,900.00. I put $190,000 thousand..

They could help me.

Edited
Automatic translation:
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1 year ago

Hello,

Please kindly confirm the winnings were received successfully.

Thank you in advance!


Kind regards

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1 year ago
Translation

Thank you. Thank you.! I was suspicious at this point but the withdrawal system I used.!! The only thing that $9000 has been taken from me, I want to know what it is for?


Thank you very much

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1 year ago

Hello,

We'd like to confirm, that no commission was applied by the Casino.


Kind regards

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1 year ago

Awesome news! jonatanmonzon4, please note that banks may charge transaction fees and currency exchange fees and unfortunately, this is out of the casino's hands. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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