The player from Germany is dissatisfied with the withdrawal process. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €250
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for the payouts to my MiFinity account since April 20th, 2022. I get confirmation every day that you are sorry for the delay. The last 3 days they said it will happen any moment and they will do the withdrawal remotely. Their terms and conditions state that the payment to my account will not take longer than 2 working days. I've never had to wait that long before
Could you please help with that.
Greetings TheCooN
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2 years ago
Dear TheCooN82,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
ok, too bad you can't help me first. Was otherwise actually satisfied with volcanic Vegas but currently annoy me too much. Especially since they just don't react to my emails and the chat operators say wait a little longer for days. Even then they said that the deadline would end after 6 working days and then something would be done. I want to get a birthday present for my buddy. gone stupid
Nevertheless, thanks for your time.
TheCooN
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2 years ago
Dear TheCooN82
Sorry to hear about your issue.
Would you please specify the disputed transaction IDs?
Thank you in advance!
Kind regards
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2 years ago
Translation
Good day,
540ed9ff-8c4f-4eb4-bc08-de5d92d374df
I have meanwhile withdrawn one in the hope that it will work with less.
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2 years ago
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Apparently no interest in taking it for the time being. I really thought something was going to happen...
If I see it correctly, the reputation is unfortunately going down quickly.
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2 years ago
TheCooN82, please note that this is not a 24/7 live chat and I am sure that the casino representative gets back to this complaint as soon as possible. Your patience is highly appreciated.
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2 years ago
Translation
It's probably because I'm a bit upset because the statements from the chat operators have always told me it'll be done shortly.
I beg your pardon and be patient.
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2 years ago
Hello, TheCooN82
Transaction 540ed9ff-8c4f-4eb4-bc08-de5d92d374df is being processed by the payment provider. Please kindly wait for a final status of the transaction.
We do not see any reasons for worrying, since you have around 41 successful withdrawal transactions according to the logs, this one is not an exclusion.
Thank you for your patience.
Kind regards
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2 years ago
Translation
Thanks for the information, the same as the chat operator has been telling me for days. For 2 working days I was informed that because of the delay, remote processing is now being used and it would be completed at any moment. I'm not worried that I won't get it, it's about the duration of processing. According to the operator, I should wait for the deadline of 5 working days. You have released the money and it is not executed. MiFinity e-wallet instant . Their terms and conditions state:
According to the rules 8.13. For the players who successfully completed the verification process, a withdrawal amount up to 500 EUR (or equivalent in your currency) will be paid to the customer's account within 2 business days from the date of the request , excluding weekends and public holidays.
8.14. For the players who successfully completed the verification process, the withdrawal amount from 500 EUR to 5000 EUR (or your currency equivalent) will be paid to the customer's account within 5 business days from the date of the request, excluding weekends and holidays .
I just don't understand why idle. Other providers have much better service in this regard. I would like that from them.
Greetings TheCooN82
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2 years ago
Dear TheCooN82
We do understand your frustration, but unfortunately we cannot influence the speed of money clearance. This done by the payment provider solely.
Also, according to T&Cs:
8.13. For the players who successfully completed KYC check, a withdrawal amount of up to 500 EUR (or equivalent in your currency) will be approved by the Casino within the period of 5 mins — 12 hours, but not exceeding 2 working days from the date of the request, except for weekends and holidays. Please note, the time for money clearance may vary upon the payment method. Most payment providers, especially banks, do not process payments on weekends and public holidays.
Please enjoy a small gift from Casino, while waiting for winnings to arrive 🙂
Kind regards
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2 years ago
Translation
Thank you for the bonus Vulkan Vegas Casino . I would appreciate it if you pointed this out to the payment provider you have commissioned, as your service as a casino suffers as a result. you should aim for reliability.
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2 years ago
Hello everyone,
Thank you VulkanVegas Casino for your help with this case.
TheCooN82, please, let us know when you receive the withdrawal.
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2 years ago
Translation
I'll get in touch. I fear it will take time...
I don't understand why this long wait.
Thanks
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2 years ago
Translation
The payout has just arrived.
Many thanks for the support
TheCooN82
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2 years ago
Awesome news, TheCooN82. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
