The player from Germany is dissatisfied with the withdrawal process. The player confirmed that the withdrawal was successfully processed and received.
Vulkan Vegas Casino - Player’s withdrawal has been delayed.
Amount: €80.18
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Dear hottemanne,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Which payment method to withdraw your winnings have you opted for? Was it the same payment method as previously?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
many thanks for the answer. The waiting time of at least 14 days does not really open up to me when the casino publishes the following:
"According to rules 8.13. For players who have successfully completed the verification process, a withdrawal amount up to EUR 500 (or its currency equivalent) will be paid to the customer's account within 2 working days from the date of the request, except to Weekends and Holidays. "
The first 9 deposits were made via Giropay and bank transfer. The first two payouts came via bank transfer.
I then made the last 3 deposits via MiFinity, which should also be used for the payout that is at stake here.
After 12 deposits, I expect from a casino with this terrific rating on your part that I will at least get an answer to my email and that I am not treated like a complete idiot in the chat.
Many greetings
Hottemanne
Automatic translation:
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2 years ago
Dear all,
I'd like to explain the situation.
On 02.01.2022 04:18:15 (UTC) the withdrawal request via Mifinity Wallet was created.
On 02.01.2022 04:21:27 (UTC) the withdrawal request was approved by the Casino, which is super fast.
As per the moment being, the transaction is being processed by the Mifinity Wallet, and unfortunately we cannot influence them.
Dear hottemanne,
I may recommend you contacting support and requesting to cancel the withdrawal via Mifinity and use bank transfer instead. Or just wait for the final status of the transaction.
Hope this explains
Best regards
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2 years ago
Translation
Dear representatives,
If it is so that the withdrawal request was approved within 3 minutes and MiFinity is now responsible for the problem, ask me why this not unimportant information was not communicated to me in the chat and also not on my request via email and the approval for me too is not visible in my account. Apart from that, there have never been any delays in the 50 or so payout transactions at MiFinity. Which doesn't rule out the fact that it just happened now.
Can the chat employee cancel my payment or do I have to do this via email and then request the same via bank transfer?
regards
Hottemanne
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2 years ago
Dear hottemanne
I can you've contacted support.
Indeed, we are to wait for the final status of the transaction, there is no way to cancel it at the moment.
We do apologize on behalf of Mifinity for the delay, I've credited your account with 15 euro bonus, hope it soothes the waiting time.
Thank you for cooperation
Best regards,
Alexander
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2 years ago
Translation
Dear Alexander,
thanks for the bonus, that's very kind. What exactly does it mean to wait for the status of the transaction?
There must be a solution to this problem sooner or later.
Many greetings
Hottemanne
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2 years ago
Hey, hottemanne
Yes, we've been told that the transaction is being processed by Mifinity, and we need to wait for the final status of the transaction (success or fail). Sure hope it will get resolved very soon on the payment provider's side.
Best regards
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2 years ago
Hello everyone,
Thank you both for your cooperation on this case. Let's wait and see whether the transaction will be processed. Hopefully, we will find out the result soon, so we can proceed with this complaint accordingly.
Dear Vulkan Vegas Casino team, please, keep us updated and let us know when there is anything new regarding the status of the transaction. Thank you very much in advance.
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2 years ago
Translation
Hello together,
that having the bonus as compensation was a nice gesture, but doesn't solve the problem. How long do we wait to see whether the transaction is processed, 3 days, 3 weeks, 3 months?
With 11 days "we" are already ...
Regards
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2 years ago
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Dear representative,
As I have just seen, the money has actually and happily arrived this morning.
Finally, I would be interested in the future as to what / who caused the delay.
Regards
Automatic translation:
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2 years ago
Dear hottemanne
As far as we were told, there was a technical issue with Mifinity Wallet. No extra info was provided, unfortunately.
Kind regards
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2 years ago
Translation
Dear representative,
Thank you for the info.
Regards
Automatic translation:
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2 years ago
I am happy to hear that the withdrawal was processed and received. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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