Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Hi, I wanted to withdraw 500PLN for muchbetter. From 1 week there is info „payment in progress" . I asked manager abut my withdraw and he said that they send money to their financial brook and I have to wait for money untill he send money to my muchbetter account. The cant tell me how long it can take .

Dear popekkrul9998,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear popekkrul9998

Can you kindly specify the ID of the transaction plz?

Hence, according to our logs, there are no "unfinished" transactions.

Thank you in advance!

Kind regards

Finally 3 hours ago money has entered my account .

It was 1st time I withdraw from vulkan vegas, thats why I was worried .

Hello everyone,

Thank you Vulkan Vegas casino for your help with this case.

Popekkrul9998, it seems that the issue has been resolved. Do I have your permission to close the complaint? Or is there anything else I could help you with?

You can close the complaint . Thank You 🙂

Awesome news, Popekkrul9998. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.