HomeComplaintsVulkan Vegas Casino - Player’s withdrawal has been delayed.

Vulkan Vegas Casino - Player’s withdrawal has been delayed.

Amount: 500 zł

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 08 Sep 2021 | Resolved : 13 Sep 2021
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player from Poland is dissatisfied with the withdrawal process. The issue was resolved.

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2 years ago

Hi, I wanted to withdraw 500PLN for muchbetter. From 1 week there is info „payment in progress" . I asked manager abut my withdraw and he said that they send money to their financial brook and I have to wait for money untill he send money to my muchbetter account. The cant tell me how long it can take .

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2 years ago

Dear popekkrul9998,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Dear popekkrul9998


Can you kindly specify the ID of the transaction plz?

Hence, according to our logs, there are no "unfinished" transactions.


Thank you in advance!


Kind regards

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2 years ago

Finally 3 hours ago money has entered my account .

It was 1st time I withdraw from vulkan vegas, thats why I was worried .


Edited
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2 years ago

Hello everyone,


Thank you Vulkan Vegas casino for your help with this case.


Popekkrul9998, it seems that the issue has been resolved. Do I have your permission to close the complaint? Or is there anything else I could help you with?

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2 years ago

You can close the complaint . Thank You 🙂

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2 years ago

Awesome news, Popekkrul9998. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

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