Vulkan Vegas Casino - Player’s withdrawal has been delayed.

So I’ve withdrawn 1000 euros in 3 separate transactions on the 10.06 , I got an email on the 11.06 ( payment successfull)

today 18.06 still there I no money on my account, I’ve talked to them really on asking for an proof of sending ( Auszahlungsbeleg) now these people try to tell me they need over 7 days to send me my proof of deposit.

i tried talking to multiple (agents ) I don’t know if they are not allowed to help, but they all acted dumb and kept replying with robotic awsners,

I’ve told them if matter is not solved by eow I will sue them for 3 diff charges

Dear Noos361,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I fully understand but on the website they say,

For the players who have successfully completed the verification process, the withdrawal amount from 500 EUR to 5000 EUR (or equivalent in your currency) will be approved by the casino within 5 business days from the date of the request, excluding weekends and holidays.

iam verified, the transaction is already approved and they lie about it already being send to me ( I live in Europe ) transferred money within Europa takes a max of 1 day. Provided by bank law

Dear Noos361

Please kindly specify the disputed transaction ID.

Kind regards

Dear Noos361

All three transactions are marked as successfully withdrawn.

If you did not receive the money onto your bank account, please kindly turn to live support and report the issue, they will collect all the necessary information and launch the investigation with the PSP.

Thank you!

I thank you for looking into it,

I guess you did not really look into it,

because if you did, you would see that I contacted the support days and days,

asking for information,

I have screenshots of my talks to your support employees, trust me you don’t want them to be leaked, as wired and questionable the are,

my request for investigation was made on the 14,06.

I’ve tried a lot of ways asking for an (proof of deposit) I was rejected many times,

so I cindly ask you not to tell me to contact support instead actually look into it.

And solve the matter

all I needed from you guys for 8 days,

was a ( proof of deposit) to go to my bank and see what’s up. I can show you screenshots of over 10 employees awnsering 🤖 to my questions.

I had the discussion with my lawyer already,

by ignoring my request and not proving crucial information, we can press up to 3 charges against you.

I think it’s a very intimate relation with a casino, I trust you my desposit I have to be 💯 % about a withdrawal and if something happens I can’t the support needed.

Iam not playing.

there rules I have to follow same way for you guys.

I don’t entend this enden with both of us parting ways, but I will stand on my right,

same as would you guys!

Thank you

I kept starting support chats asking for that prof of deposit,

keeing a backlog in mind and all other challenges that you may face,

if you need almost 10 days, ( 1rd of the month ) just understand the fact that I believe you guys payed, have mistake being from my banks side,

dont get me wrong,

you awsner to my complain asking me for the ID,

Thats good, let’s look into it right ?

But no

you just came back told me

something I already wrote in the complain.

While telling me to do something I already mentioned in my complain.

I don’t know why this is happening,

but I thinks it breaks a lot of trust.

just a Proof that I did inform support and that they did do whatever they say they are doing,

if you really looked into the case you would have seen this,

please don’t get my kindness as weekniss, as the wired acts of kinda slither through questions, and not providing Crucial information when rightly requested,

can result in multiple charges dear Vulkan Vegas.

I don’t want this to go public,

when solved I would like to delete it,

just showing you my intentions of solving this

just for transparency,

still no money, my question about the current situation with the Nachforschung with PSP, is being delayed

Dear Noos361,

Have you received your withdrawal from the casino yet?

No, haven’t received anything, neither the money 3 deposits of 400,350,250,

neither some type of proof of deposit,

asking the support results ins getting the same awnser I’ve got for 14 days,

we are already talk talk to press charges

I don’t get anyform of cooperation from there side, all I wanted is a proof of deposit so that I can go to my bank

fyi:

I’ve been contacting the casino almost daily , today I was told something new, that they currently working on it,

and that they can’t tell when it’s solved

so 16 days due and still no help from there side

Dear Noos361

Sorry for the inconvenience. We've escalated the issue.

Regards

hmm I guess you been saying this for the past 2 weeks now,

I don’t get it just payout the wins like always,

ive been with you since 2020 had a lot of wins a lot of loses never did I have this type of trouble, just send me the money and we are good

vor visibility I’ve withdrawn another 3 times

twice 400€ Euro and 210 euro =1010 euro on the 26.06.

combined with the (11.06)

1000 from before ( 250€,350€?400€)

you currently owe me 2010 euro

For summary

11.06.2024 3 withdrawls ( 400 euro, 350 euro,250 euro)= 1000 euro

MONEY NOT Recieved

26.06.2024 3 withdrwals ( 400 euro, 400 euro, 210 euro)= 1010 euro

MONEY NOT recieved

27.06.2024 2 withdrawls ( 450 euro, 200 euro,)= 650 euro

MONEY NOT RECIEVED

Hello everyone,

Thank you both for your replies.

Noos361, do I understand correctly that you have made successful withdrawals before? If yes, could you please advise when exactly you made the last successful withdrawal and how many days did it take? Did you use the same withdrawal method in the past?