HomeComplaintsVulkan Vegas Casino - Player’s winnings were capped.

Vulkan Vegas Casino - Player’s winnings were capped.

Amount: €70

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 25 Jan 2021 | Case closed : 02 Feb 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from the Czech Republic had her winnings capped due to bonus policy. She played with a No deposit bonus with a maximum cashout of €25.

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3 years ago
Translation

Casino Vulcan is an unfair thief society. I had 98 Euros in my playing account and without doing anything they deducted 70 euros myself. When I appealed to that, they told me that I bet it and the rest of the money is said to be casinos .. ??? They say "bonus policy" And they won't talk about it with me anymore ..

Automatic translation:
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3 years ago

Dear Jindra,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Casinos try to design their bonuses to be as attractive as possible, but the casino can set the maximum cash out for their bonuses. This isn’t anything unusual, especially when the bonus was a No Deposit one.

Could you please specify which bonus you have played with? Please, post here a link here, I would like to check the bonus T&Cs.

Thank you very much in advance.

Best regards,

Kristina

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3 years ago
Translation

Hello, I played ...


https://vulkanvegas.com/en/game/stoned-joker


But I didn't choose anything at that moment, I just played so I don't understand why they tore it down for me ..

Thank you for solving the problems ..

Automatic translation:
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3 years ago

Hello everyone,


The player used a no-deposit bonus.

The max transfer to real balance is 25 euros, the T&Cs clearly indicate this:

https://vulkanvegas.com/en/kingofthebonuses-promo


Hope this clarifies.


Best regards


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3 years ago

Hello everyone,


Thank you, Vulkan Vegas Casino, for looking into this issue.


Jindra, bonuses that don't require deposits in order to be activated usually have a maximum limit which you can claim as your legitimate winnings. The rest is deducted. In this case, it was €25, as stated in the Bonus T&Cs. If you played with this bonus, the casino didn't do anything wrong or unfair, therefore there is nothing more we can do to support your case.


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3 years ago

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.

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