HomeComplaintsVulkan Vegas Casino - Player’s winnings haven’t been received yet.

Vulkan Vegas Casino - Player’s winnings haven’t been received yet.

Amount: 1,444 R$

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 16 May 2023 | Case closed : 08 Jun 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Brazil has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago
Translation

Since the 11/05th, my withdrawal is in process and the money does not fall, absurd. Since in the plant form, it clearly says 02 days for a verified account. The Attendant only says that an external provider will pay and nothing. When depositing, it crashed instantly. The countless deposits I made and lost.

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1 year ago

Dear DRICA1972,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago
Translation

file The rule is quite clear. 02 days for verified accounts and non-days. As in the answer.


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1 year ago
Translation

Do not deposit at this Casino they are not complying with the rules. Today the worst casino I have ever played. You lost a lot there because the machines don't give anything. And when you win, you've already lost too much and didn't pay you. I have not received it for 7 days. And Casino kid still gives a good grade and I asked to wait 14 days. Where is the rule to wait for 14 days. If on the website and very clear . Verified accounts cannot exceed 2 days.

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1 year ago

Dear DRICA1972,

Have you received your withdrawal from the casino yet?

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1 year ago

Dear DRICA1972,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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