HomeComplaintsVulkan Vegas Casino - Player’s winnings haven’t been received yet.

Vulkan Vegas Casino - Player’s winnings haven’t been received yet.

Amount: 900 S/.

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 27 Mar 2023 | Case closed : 20 Apr 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Peru has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

Public
Public
1 year ago
Translation

THEY REJECTED MY WITHDRAWAL DUE TO MY K&C DOCUMENTS, ALL THE DOCUMENTS ARE ATTACHED PROPERLY AND THE SAME PROVIDER APPROVED MY DOCUMENTS, NOW THAT I WANT TO WITHDRAW MY WIN, THEY TELL ME TO UPLOAD THE DOCUMENT WHERE I ALREADY UPLOADED IT, THE CORRESPONDING DOCUMENTS ARE ATTACHED, BUT THEY DON'T WANT TO GIVE ME THE CONFIRMATION OF MY WITHDRAWAL

Automatic translation:
Public
Public
1 year ago

Dear Pantera1005,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Public
Public
1 year ago
Translation

My documents are 100% verified, but it still takes time to reach my account, so I need help with the delay

Automatic translation:
Public
Public
1 year ago

Dear Pantera1005,

Have you received your withdrawal from the casino yet?

Public
Public
1 year ago

Dear Pantera1005,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news