The player from Germany requested a few withdrawals, but part of her winnings has been confiscated. The player later confirmed she received her money, therefore we marked this complaint as resolved.
Vulkan Vegas Casino - Player's winnings have been reduced.
Amount: €4,500
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I requested a withdrawal of 4,500 euros on March 5th. I didn't win that with a bonus. According to the terms and conditions, you need five working days for processing. Today, March 11th, I notice that the €4500 is divided into five different transactions. always 1000 € and once 500 €.
it was rejected to me for inexplicable reasons. only 1000 euros will be processed.
I feel fooled I gambled a lot of money and once I win such a sum and it is not paid out to me.
Automatic translation:
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2 years ago
Hello Emine,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino confiscated €3,500 from your overall winnings?
Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Dear Emine
Sorry, you've faced issues with the withdrawal.
We've contacted the payment provider, they say this is due to some technical issue (no specifics)
We are kindly asking to make the request once again.
Thank you!
Best regards
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2 years ago
Translation
Hello I guess the money we come. A part is definitely there.
Thanks very much
Automatic translation:
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2 years ago
Hello everyone,
Thank you Vulkan Vegas Casino Team for your assistance.
Emine, could you please clarify your last message? Have you already received a part of your winnings? How much money did you receive?
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2 years ago
Translation
I only received 2000 € in the terms and conditions it says From a profit of 500 € it takes five working days until the money is paid out. However, don't stick to it, that's rude and incorrect in my opinion
Automatic translation:
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2 years ago
Translation
It's now 7 working days. I had to apply for a new application for the remaining amount because I allegedly gave my data incorrectly, which cannot be, 2,000 euros have already been credited to my account.
Automatic translation:
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2 years ago
Thanks for the updates, Emine. Please note that it can take a few days to fully process each withdrawal. If you have already requested the withdrawal of the rest of your winnings, there is not much more we could do at this point but wait.
I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the last payment.
