Vulkan Vegas Casino - Player's winnings have been capped.

Moin ich habe Bonus money umgesetz da ware ich bei 480 euro

300 sind in echtgeld umgewandelt der rest also die 180 sind verschwunden !

kann mir das mal bitte jemand erklären vielen dank

Seite: vulcanvegas.com

Dear Kendos1990,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Please understand that bonuses sometimes have a maximum cashout limit. This means that even if you win more, you can only withdraw the maximum allowed amount and the rest will be confiscated by the casino.

Would you be so kind and send me the link to the bonus you redeemed? I would like to read the bonus T&Cs.

Have you tried contacting the casino directly regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru (or alternatively post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Ich hab nur noch denn Code über alles andere kann man nicht mehr nachvollziehen

Code war 90% und 30 Freispiele. Code: OLS2

Dear Kendos1990

I'd like to help you with your question.

You've opted for a bonus via promo-code "OLS2"

According to T&Cs of this bonus, the max conversion amount into real money is equal to 300 EUR. This amount was transferred to your real balance. This amount is being withdrawn now.

Please kindly let us know if you have any further questions.

Thank you and congrats on your win!

Best regards

Ok alles gut hätte mich auch gewundert hab bis jetzt gute erfahrungen mit vulkanvegas gemacht

Hello everyone,

Thank you very much, Vulkan Vegas Casino team, for your help and quick reply.

Kendos1990, can we now consider this issue resolved, or is there anything else we could help you with?

ja unzwar habe ich 3 auzahlungen gemacht wie gesagt die 300 dan einmal 60 und einmal 120

die 60 habe ich bekommen aber die restlichen auszahlungen noch nicht warum ?

Dear Kendos1990

According to our records, the only remaining payout is 120.00 EUR.

Sorry, we are not aware of the logics of the payment provider.

But be assured, you definitely get the winnings.

Kind regards

Ok danke die 300 sind auch schon da nur noch die 120 fehlen kann vulkanvegas.com nur empfehlen

Thank you for the updates. Kendos1990, please let us know when you receive the rest of your winnings. Thank you in advance.

Die 120 sind immer noch nicht drauf ...

Please note it can take a few days to fully process a withdrawal. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

so ist alles da top

Could you please clarify your last message? Has your issue been resolved?

Ja dad Geld wurde überwiesen allerdings gibt es ein neues Problem unzwar hab ich 60 Euro ausgezahlt die wurden abgelehnt angeblich technischer Fehler jetzt hab ich wieder neu beantragt aber die 60 Euro verschwinden nicht von mein echtgeld konto

A few messages earlier you confirmed that you received the withdrawal of €60 and you were only missing €120. Could you please clarify this situation? Is this the withdrawal of newly accumulated winnings?

Dear Kendos1990,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.