The player from Germany tried to withdraw her winnings, but she is being ignored by the casino’s support.
Vulkan Vegas Casino - Player’s struggling to withdraw her winnings.
Amount: €450
Vulkan Vegas Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have tried several times to have the amount paid out to my account or credit card, but always a rejection comes and the support only responds with a hello!
Automatic translation:
Public
Public
3 years ago
Dear Angelina,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you, please, confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification?
Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any in which you haven’t been ignored.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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