The player from Germany has been waiting for a withdrawal for over 20 days. We rejected the complaint because the player didn't respond to our messages and questions.
Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.
Amount: €900
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
Hello, I've been waiting for my payout for 20 days. The terms and conditions state that it takes a maximum of 5 working days. You cannot speed up the withdrawal process. Pity
Automatic translation:
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2 years ago
Dear sebocassia,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Would you be so kind and confirm that you passed the KYC verification?
Additionally, if there is any other relevant communication between you and the casino, please, forward it to kristina.s@casino.guru (or alternatively post it here).
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Yes, I have already paid out €120. I won a total of €1020. they have divided you payout, 450, 450 and 120€. I've been waiting for the €900 for 20 days. KYC is successfully active
Automatic translation:
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2 years ago
Thank you very much for your reply, sebocassia. What payment method to withdraw your winnings have you opted for? Was it the same one you used previously?
Have you accumulated your winnings with or without an active bonus?
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2 years ago
Dear sebocassia
Would you kindly specify the transaction IDs of the requests that are not yet finished?
Thank you in advance!
Kind regards
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2 years ago
Hello everyone,
Thank you dear Vulkan Vegas Casino, we appreciate your assistance.
Dear sebocassia ,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
money is paid out after you posted it back. I kept playing and gambled away €700. I paid out 300€ instead of 1000€.
Automatic translation:
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2 years ago
Do I understand correctly that you have already successfully received this withdrawal? Can we consider this complaint resolved?
