HomeComplaintsVulkan Vegas Casino - Player’s struggling to withdraw winnings.

Vulkan Vegas Casino - Player’s struggling to withdraw winnings.

Amount: 1,500 S/.

Vulkan Vegas Casino
Safety Index:Very high
Submitted: 05 Dec 2021 | Case closed : 03 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Peru is experiencing difficulties withdrawing funds, because the transactions to preferred payment methods have been declined. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Request withdrawal with a national Interbank card and it rejects me, it is assumed that each casino should be more efficient in a withdrawal instead of asking for an account number, they ask for the card number, it is given by mistrust, request a withdrawal with skrill and the delay is love of it. unusual I hope a help and collaboration from this medium thank you.

Automatic translation:
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2 years ago

Dear Nilson,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Do I understand correctly that you have used Skrill as an alternative withdrawal method?

Would you be so kind and forward all the relevant communication between you and the casino to kristina.s@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

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2 years ago

Dear Nilson,


I will try to assist you.


First of all, your account nilso*******ugaz@gmail.com is a duplicating empty account, it's been blocked.

The withdrawal request for your primary account nra****ugaz@gmail.com has been confirmed, and you should have received the money by now.


Please kindly let me know if you're experiencing any issues.


Best regards

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2 years ago

Thank you very much, Vulkan Vegas Casino, for helping us with this complaint.


Dear Nilson,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago
Translation

Withdraw through skrill if thanks vulkan Vegas it was not the request amount but it implies that it is due to the intermediary contracts of other banks

Automatic translation:
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2 years ago

Do I understand correctly that you have already received your withdrawal? Can we now consider this issue resolved and close the complaint?

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2 years ago

Dear Nilson,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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2 years ago

Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.

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