The player from Peru has been trying to withdraw his winnings, but his withdrawal request hasn’t been completed. The player has received his withdrawal.
Vulkan Vegas Casino - Player’s struggling to withdraw his winnings.
Amount: 980 S/.
Vulkan Vegas Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I deposited 300 soles and then playing I converted them into 980 soles I wanted to withdraw them and he would not let me then I tried by bank transfer and he left me but it came out that it was as in review 
How do I get my money?
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3 years ago
Dear Danielgotto,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?
Have you tried contacting the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you in advance for your reply. I hope, we will be able to help you to resolve this case as soon as possible.
Best regards,
Kristina
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3 years ago
Dear Player,
Please kindly check your mailbox. The KYC request has been sent.
Best regards
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3 years ago
Translation
I already updated everything that I received by mail that I had to correct and I made the withdrawal request again, but nothing. How do I know if the certification has already been approved? I really need an answer and it bothers me that to pull the money from the card if they are punctual and efficient but when the player wants to withdraw it is a whole process, I dislike the way things are.
One is supposed to trust the casino, I don't understand why they treat players like that and I'm not the only one who complains about the same thing, there are many more complaints of the same kind. 
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3 years ago
Hello,
According to our records, the required document was received at 05.07.2021 15:32:08 (UTC)
The document was approved 05.07.2021 19:59:54 (UTC)
The transaction via bank transfer was approved on 05.07.2021 20:00:05 (UTC) - but unfortunately the transaction failed.
The withdrawal request to a different method was approved 06.07.2021 07:29:15 (UTC). A successful one.
Kind regards
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3 years ago
Translation
If I could already withdraw it, thank you ✌🏻
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3 years ago
Great news! Can we consider this case resolved? Do I have your permission to close this complaint?
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3 years ago
Awesome, Danielgotto! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you and the Vulkan Vegas Casino for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
